FAQ

Some of our products are made to order rather than kept pre-made in a warehouse. When a product page shows it as in stock, it means we're ready to produce and ship it — not that a finished unit is already sitting on a shelf. Production begins once your order is placed, which is why made-to-order items include a short production window before they ship.

Most orders are produced within 7 business days. Some products may take longer depending on demand or batch size — check the individual product page for its specific estimate.

If you need to cancel or change your order, please contact us at support@fusedvisions.store as soon as possible. Because our products are made to order, we may begin production shortly after your order is placed and may not be able to make changes or cancel the order once production or fulfilment has started. We’ll always do our best to accommodate your request where possible. Your statutory consumer rights, including your right of withdrawal where applicable, remain unaffected.

We work with selected production partners in different countries to bring our products closer to our customers. This helps us reduce shipping times and costs while avoiding unnecessary import fees where possible.

Most of our products are currently produced and shipped from Germany. For customers in the United States, Australia and Canada, many 3D-printed products are produced and shipped locally through our production partners in those countries.

For other destinations, orders are currently shipped from Germany.

We’re continuously working to expand our network of production partners in countries such as Switzerland, Japan, the UK, Singapore, and more. As our network grows, we may be able to fulfil more orders locally and further reduce shipping times and costs.

The applicable shipping cost and your progress toward the relevant free shipping threshold are shown directly in your cart before you complete your purchase.

Some orders may be shipped in multiple packages if the products are produced or fulfilled from different locations. This allows us to get your products to you without unnecessarily waiting for everything to be available at one location.

If your order is split into multiple shipments, you may receive separate shipping confirmations and tracking information for each package.

Most orders are produced within 7 business days before they ship, as many of our products are made to order rather than pre-stocked. Once your order ships, domestic deliveries within Germany, the US and Australia typically take another 3–5 business days, and domestic deliveries within Canada typically take another 3–7 business days. International orders may take up to 21 business days after shipment and can take longer due to customs processing or other circumstances outside our control.

Free shipping thresholds depend on your delivery destination and, for some products, where the product is shipped from.

For Germany, Australia, the US and Canada, eligible products may qualify for a domestic free shipping threshold. Products that are always shipped from Germany may instead be subject to our international shipping threshold for Australia, the US and Canada. For all other destinations, the applicable international free shipping threshold applies.

Once you add a product to your cart, the applicable shipping cost and progress toward the relevant free shipping threshold will be shown immediately.

Yes — eligible orders qualify for free shipping once they reach the applicable free shipping threshold. The threshold depends on your delivery destination and, for some products, where the product is shipped from.

You’ll see the applicable shipping cost and your progress toward the free shipping threshold directly in your cart.

See our Shipping Policy for full details.

No — gift cards are delivered instantly by email, so there's nothing to ship. No shipping fee ever applies to a gift card, no matter which amount you choose or what threshold applies to the rest of your order.

Our free shipping thresholds are calculated based on the products and delivery destination in your cart. If your order has not yet reached the applicable free shipping threshold, a Shipping Fee will be added to your order.

Due to the way our store's shipping system works, checkout may still display “Free Shipping” as the shipping method even when the applicable shipping threshold has not been reached. In these cases, the Shipping Fee shown in your cart or order summary is the actual shipping charge for your order.

Your cart will always show the applicable shipping cost and your progress toward the free shipping threshold before you complete your purchase.

Once your order has been shipped, we’ll send you a shipping confirmation with tracking information where tracking is available. You can use the tracking link provided to follow your shipment.

Please note that tracking information may take some time to become active after your order has been handed over to the carrier.

Depending on your delivery destination, your order may be subject to import duties, customs charges, VAT, sales tax, or other local fees. Whether these charges apply depends on the destination, the value and nature of the goods, and the applicable local regulations.

Where applicable taxes or duties are collected by us at checkout, this will be reflected in your order. Any charges that are not collected by Fused Visions at checkout may be payable by the recipient upon import.

Delivery times are estimates and can be affected by carrier delays, customs processing, weather, or other circumstances outside our control.

If your shipment appears to be significantly delayed or the tracking information indicates that your package may be lost, please contact us at support@fusedvisions.store with your order number and tracking information. We’ll review the situation and help you with the next steps.

Return shipping depends on the reason for the return and the applicable consumer protection laws.

For a statutory withdrawal where you simply change your mind, you are generally responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law provides otherwise.

If a product is defective, damaged, incorrect, or otherwise does not conform to the contract, different rules may apply and Fused Visions will handle the return costs as required by applicable law.

Please contact us before returning an item so we can provide the appropriate instructions.

For eligible consumer orders, you generally have a 14-day statutory right of withdrawal from delivery. Products should be returned in accordance with our return instructions and applicable consumer law.

To start a return or withdrawal, please contact us first at support@fusedvisions.store. Please do not send anything back before contacting us.

Certain exceptions may apply, including products made to your specific specifications or clearly personalized. The statutory withdrawal right is separate from your rights regarding defective or faulty products.

Refunds are issued to the original payment method in accordance with applicable law once the return has been received or the required proof of return has been provided.

See our full Refund Policy for complete details.

Gift cards are final sale — they can't be returned or refunded once purchased. See our full Refund Policy for complete details.

Please contact us at support@fusedvisions.store as soon as possible and include your order number and, if possible, photos showing the damage or defect.

We’ll review the issue and work with you on the appropriate solution. Your statutory rights regarding defective or non-conforming products are not affected by our return process.

Reach out to us via the contact form with details about what you're looking for, and we'll let you know if we can accommodate a custom request.

Our products use a range of materials depending on the part — check the individual product page for material details, or contact us if you have a specific material question.

Discount codes are applied on top of any active sale price, not the original price. For example, if an item is already 25% off during a storewide sale, adding a 10% discount code takes another 10% off that already-reduced price, rather than 10% off the full original price. You can see the sale and any applied discount code broken out separately for each item in your cart, so you know exactly what you're paying before you check out. Only one discount code can be applied per order.

No — only one discount code can be applied to an order at checkout. If you enter a new code, it replaces whatever code was applied before it, rather than adding to it. A discount code will still combine with an active storewide sale price, since that's just the item's current price rather than a separate code.